Chief Delivery Officer
Lehi, Utah (ideal) | Potential for Remote
$150-200K / year
The Chief Delivery Officer leads our Operations Business Unit, driving excellence in service delivery and ensuring every customer experiences world-class execution. This Executive has full operational, strategic, and financial ownership of the Operations BU, which provides high-quality back-office, administrative, and professional support services. The BU helps companies build and manage exceptional support, operations, and financial teams across roles such as customer support specialists, bookkeepers, accountants, and other non-software development positions. The CDO is responsible for scaling and optimizing the Operations BU building high-performing teams for clients, continuously improving service quality, and maximizing client satisfaction and retention. This leader works cross-functionally to ensure the Operations BU delivers unmatched value, operational excellence, and sustainable growth.
Functional Accountabilities
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Lead - set the vision and culture
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Define and communicate a clear vision for the Operations BU aligned with our mission and goals.
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Establish a high-performance, service-oriented team culture grounded in accountability, trust, and empowerment.
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Hire, develop, and retain top leadership and talent within the BU.
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Serve as the face of the Operations BU to internal and external stakeholders, representing at client meetings, events, and industry engagements.
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Drive a strategic roadmap for expanding services and refining delivery models across all support-related roles.
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Grow - expand revenue and reach
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Own the revenue growth strategy and performance of the Operations BU.
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Work with Sales and Marketing to develop compelling offerings for clients seeking remote support staff.
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Identify and develop new verticals or functions within the support space (e.g., finance, logistics, admin ops).
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Lead conversion strategies to close new clients and upsell current ones.
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Champion customer-centricity and ensure exceptional client onboarding and long-term satisfaction.
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Optimize - drive operational excellence
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Oversee BU operations to ensure efficient, cost-effective service delivery and high-quality outcomes.
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Establish and track key operational and financial KPIs.
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Partner with recruitment and delivery teams to ensure optimal time-to-hire, team readiness, and performance.
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Improve BU systems and processes, including workforce management, client reporting, SOP development, and quality assurance.
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Ensure scalable delivery frameworks that support predictable results and client satisfaction.
PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.